Regulations

In order to ensure a successful holiday and avoid possible misunderstandings, please read the following rules.

1. The entity providing the services is: Katarzyna Wabia, Głowackiego street 9 flat number 7, 70-238 Szczecin Poland NIP: PL8391677141
2. The flat is rented by the day.
3. Confirmation of the reservation of the apartment/house takes place after payment of a deposit. The deposit is non-refundable and cannot be transferred to another date. The deposit is payable within 3 working days from the date of the initial reservation with the exception of reservations made less than 3 working days before the start of the stay.
4. You may only transfer your reservation to others if you have agreed this in advance with the booking office.
5. Stay in the flat starts at 15.00 on the day of arrival and ends at 11.00 on the day of departure. Guests' stay in the flat is at their own risk.
6. The flat is quiet from 10 p.m. to 7 a.m.
7. The Guest's behaviour should not disturb other people. Persons under the influence of alcohol or intoxicants, behaving aggressively, violating the peace and/or welfare of neighbours, and not conforming to generally accepted norms of intercourse have the right to cancel the flat immediately without reimbursement of previous payments. In such a case, the management is not obliged to refund the money for the unused period of stay.
8. The facility manager has the right to cancel the initial reservation within 24 hours of booking without giving any reason.
9. The manager of the facility has the right to refuse accommodation and admission to guests who demonstrate verbal or physical aggression towards third parties. The deposit paid in advance is not refundable.
10. The guest of the flat must pay the amount due for the stay at the latest on the day on which the non-refundable booking period begins, and also fill in a registration card and send it by e-mail upon request of the flat manager. 
11. Guests receive a set of keys or digital cart at their disposal on arrival, which they are obliged to return on the day of departure. In the event of loss or damage. Guests shall pay a fee of PLN 150 (gate remote control PLN 250).
12. Bringing pets with you must be agreed in advance with the flat manager. The flat staff has the right to refuse accommodation to guests who have brought their pets to the facility without prior arrangement. Dogs must be kept on a leash at all times. A bed should be provided for the animal. Pets are not allowed on couches, sofas and armchairs. It is required to clean up after the animal. For the stay of animals is charged an additional fee of 50zł /day.
13. The guest of the flat bears full financial responsibility for any damage or destruction caused by the animal. It is also forbidden to leave animals unattended in the flat.
14. Items left by the guest after leaving the flat can be sent back at the guest's expense to the address he or she specifies. Otherwise, three days after the guest's departure from the flat, the staff will deal with the items in accordance with the regulations on lost and found items.
15. Due to fire protection requirements, it is forbidden to use in the flat any devices or appliances powered with electricity or gas which are not included in the equipment of these rooms and which may create a fire hazard, e.g. electric heaters, heaters, gas burners. It is forbidden to bring flammable materials, explosives and materials with an unpleasant smell into the flat.
16. Every time you leave the flat, please check that it is locked. It is strictly forbidden to take out any equipment from the flat (e.g. towels, blankets, pillows, appliances, etc.). Please take care of the rented flat, turn off the unnecessary lights, close the windows and turn off the water.
17. Smoking and other drugs is not allowed in the flat. In case of violation of the smoking ban, the guest will be charged 2500 PLN for the removal of the smell of nicotine.
18. Any faults of the equipment in the flat must be reported immediately to the flat staff. Guests who intentionally or through improper use damage the equipment in the flat are obliged to fully cover the costs incurred
19. On the day of departure, the flat staff will check the condition of the premises in the presence of the guest. Any claims regarding possible damage verified by the flat staff upon the receipt of the flat will be resolved by agreement with the guest before their departure. In case of disputes, claims will be pursued in court.
20. Please inform us about the arrival of a larger number of people than booked at least two days before your arrival. The flat manager must give permission for more guests to stay (if possible). Should this point not be met, the flat manager has the right to charge additional costs for the stay of additional guests according to the price list. Additionally, a fee of 80 PLN per person will be charged for additional bedding..
21. Please inform us about the arrival of fewer people than booked at least two days before your arrival. Decreasing the number of people on the day of arrival or during the stay does not result in a change of the price - the price from the reservation applies..
22. The prices listed in the price list at the time of booking and sent in the booking confirmation shall apply. In the event of changes to your booking, the prices shown in the price list at the time of the change apply. Promotions are not retroactive.
23. The rented flat must be left in the same condition as on the day of arrival.
24. On the day of departure, guests of the flat are obliged to dispose of rubbish to the bins indicated by the staff.
25. Earlier departure or later arrival of the guest for reasons beyond the control of the flat manager does not entitle him to claim reimbursement for unused services.
26. The price for the stay is calculated on the total number of people staying in the flat during the whole stay.
27. If you wish to receive an invoice for your stay, it is necessary to inform us while making the reservation and to provide the name and VAT number of the company. Otherwise, due to current legal regulations, it will not be possible to issue an invoice after check-out. Bills and invoices for the stay are issued on request and sent electronically.
28. The flat attendant or service staff has an extra set of keys, and in the case of sudden breakdowns or faults may enter the flat in order to repair them during the absence of the guests in the flat.
29. Due to current renovations in the flats (refreshing or repairing), the offer presented in the photos may slightly differ from reality in terms of colour and design. However, the offer presented should be consistent with the type of equipment provided in the flat.
30. Complaints: 

 Complaints are understood to be all requests, complaints and grievances concerning:

1. 1. The conditions found or occurring in the rented flat which differ from the standard specified in the catalogue or published information;
   2. Any defects or missing equipment in the flat which deviate from the standard specified in the catalogue or published information;
   3. Standards of guest service by KLW apartments;
   4. Dependent on the owner, KLW flats circumstances having a significant impact on the standard of stay in the flat;

Complaints must be reported to KLW apartments and submitted in written or equivalent electronic form to KLW apartments at the latest within 7 days of the situation arising in connection with the complaint.

The complainant must provide his or her personal details, including a valid mailing address, e-mail address, contact telephone number and reservation number.

The complaint should include the designation of the flat occupied by the complainant and a complete description of the situation that is the subject of the complaint as well as a precise definition of the claim.

Complaints with the required form and content will be dealt with within 14 working days from the date of their submission to KLW apartments

Correspondence not meeting the conditions set out in points 3 and 4 KLW apartments will not be considered.